We hope this FAQ page will be helpful. These are some of the questions we are most frequently asked about removals, packing and storage.
If you didn’t find your answer in our FAQ section, feel free to get in touch here.
Monday - Fri 9am - 18.00pm
Saturday - 9am - 13.00pm
Sunday - Closed
We cover most of London and Surrey, but please contact us with your postcode and I’m sure we can help.
We recommend you call as much in advance as possible to secure the move date perfect for you. We currently take a small deposit to reserve that time slot for you only.
We currently only use a luton size vehicle, this is roughly the size of a double garage or 100 square foot storage room. The contents of a full 2 bedroom property should fit inside.
Yes, of course you can, we would come in prior to your move to get everything professionally packed. Please see here for our packing price list.
Our box guide will help you work this out. It is only a guide as all items are different shapes and sizes.
Yes, we offer a full range of good quality strong packing materials. Please take a look here at our range.
It is your responsibility to ensure there is adequate access to all pickup & drop off points. If there is not adequate access, the removal may not be able to be finished and more additional charges may arise.
Any parking permit must be obtained by yourself from your local council, this is usually free of charge. Any other parking charges will be added to your final invoice.
We cannot give you an exact price until we pop over and take a look at your belongings as everyone has different things in different shapes and sizes. We currently offer bookings for half day or full day services at an hourly rate or we can offer a fixed price. Most customers take the fixed price option so they know exactly where they stand before the job commences.
Please click here to see out price list.
Prices are based on a range of factors including the volume of items you have, total mileage and any additional services. Once we have been to visit you and discussed the whole move, we will be able to quote a more accurate price.
We take a deposit at time of booking to secure your date. You will pay the outstanding balance (minus the deposit) towards the end of move day, whilst the items are being offloaded into your new property/storage.
Please also take a look at our cancellation policy here.
We take the deposit to secure your date by a bank transfer. The final balance (minus the deposit) can be paid by cash or another immediate bank transfer towards the end of the job.
Please take a look here at our full terms and conditions, which include the cancellation policies.
Sometimes your plans may change and possibly affect the date or time of your move. If you need to make a change then please let us know as soon as possible.
Please note that there may be a cancellation charge.
Yes you can cancel up to 10 days before your move and get a full refund. If you cancel within 10 days then please refer to our cancellation policy to see how your booking is affected.
For it to go seamlessly smooth and our fantastic team to do a great job. Please take a look at some of our testimonials to see what other happy customers have said.
There will be a form to sign to confirm everything has been successfully taken into your new property/storage.