We hope this FAQ page will be helpful.  These are some of the questions we are most frequently asked about removals, packing and storage.

If you didn’t find your answer in our FAQ section, feel free to get in touch here.

General FAQ's:

Sunday              Closed

Monday             9:00 am-6:00 pm

Tuesday             9:00 am-6:00 pm

Wednesday       9:00 am-6:00 pm

Thursday           9:00 am-6:00 pm

Friday                 9:00 am-6:00 pm

Saturday.           9:00 am-1:00 pm

We cover most of London and Surrey, but please contact us with your postcode and I’m sure we can help.

We recommend you call as much in advance as possible to secure the move date perfect for you. We currently take a deposit to reserve that time in the diary for you only.

We currently only use luton size vehicles, this is roughly the size of a double garage or 100 square foot storage room. The contents of a full 2 bedroom property should fit inside.

Our box guide will give you some help you working this out. Remember it is only a guide as all items are different shapes and sizes. Please click here.

Also, boxes that companies provide are all different sizes, check out our shop to see the sizes we use. Please take a look here at our range.

Yes, of course you can. We would come in prior to your move day to get everything professionally packed. If it’s a small move, we may be able to pack and move on the same day. We can decide this at time of quotation.

Yes, we offer a full range of good quality strong packing materials. Please take a look here at our range.

It is your responsibility to ensure there is adequate access to all pickup & drop off points. If there is not adequate access, the removal may not be able to be finished and more additional charges may arise.

Any parking permit must be obtained by yourself from your local council, this is usually free of charge. Any other parking charges will be added to your final invoice. 

Your move will go seamlessly smooth and our fantastic team will do a great job.

Please take a look at some of our testimonials to see what other happy customers have said.

There will be a form to sign to confirm everything has been successfully taken into your new property/storage.

We currently have £10,000 goods in transit insurance, also, £5 million public liability insurance.

Pricing & Billing:

We cannot give you an exact price until we pop over and take a look at your belongings as everyone has different things in different shapes and sizes.

The move is calculated on the total volume of goods, so our quotation specialist will work this out for you, once your quotation is completed.

Should there be more volume on the day of your move, for items that were not calculated in your original quote, then the price for the job would increase by the extra volume added.

Prices are based on a range of factors including the volume of items you have, total mileage and any additional services e.g. packing services or packing materials. Once we have been to visit you and discussed the whole move, we will be able to quote a more accurate price.

We take a deposit at time of booking to secure your date. You will pay the outstanding balance (minus the deposit) towards the end of move day, whilst the items are being offloaded into your new property/storage.

Please also take a look at our cancellation policy here.

We take the deposit to secure your date by a bank transfer. The final balance (minus the deposit) can be paid by cash or another immediate bank transfer towards the end of the job.

Please take a look here at our full terms and conditions, which include the cancellation policies.

Sometimes plans change and this can affect the date or time of your move. If you need to make a change then please let us know as soon as possible. 

Please note that there may be a cancellation charge.

Yes you can cancel up to 10 days before your move and get a full refund. If you cancel within 10 days then please refer to our cancellation policy to see how your booking is affected.

Once the job is complete and a final bill has been calculated and paid for, as you may have taken other services on the day of your move. An invoice/receipt will be issued via email.

We are not currently VAT registered, this means your quotation will be the final price (unless other services are added) this final price will not include any extra payment for VAT.

There may be extra charges involved with extra destinations due to time and fuel, please discuss this at the time of quotation.

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